Operations Specialist | Customer Service | Malaga

¿Te encanta resolver problemas operativos? ¿Trabajar en un entorno de ritmo acelerado y sabes cuándo solicitar asistencia técnica? ¿Tienes mucha escucha activa con clientes? ¿Eres un profesional que sabe cómo detectar una oportunidad comercial y conectarla con el negocio?

Then we are looking for you!

Buscamos un Especialista en Operaciones que viva en Málaga o Madrid, que se adapte al ritmo de una empresa que esta en crecimiento pero principalmente que sea un apasionado del servicio al cliente con ojo comercial. Le reportará al Country Manager de España. 

Welcome to the world of Solar Energy!

At Solar monkey, we love making an impact by accelerating the transition to solar energy. We do this by giving solar installers superpowers with our innovative software. This allows them to work much more effectively and install even more solar installations. With our software, installers can easily design, sell and maintain solar power systems remotely. We are active in 3 countries and are about to expand our horizons internationally. We have seen the Dutch market grow x5 within 5 years and are ready to see the same impact in the rest of Europe!

What will you be doing

• You will manage general customer service inquiries regarding our software service. 
• You will assist with post-sale administrative and support tasks on behalf of the Sales Team.
• You translate questions into solutions and help implement them.
• You provide support for all activities taking place in the operations department, from analytics to facility management.

Skills

• Positive Attitude, Not a lone wolf, knows how to strike up a conversation, tries to understand what makes others tick.
• Business Acumen, Has feeling for commercial interests.
• Bold, Dares to decide and stand by their decision. Sees the work that needs doing.
• Socially handy, knows how to adapt the message to the audience.
• Tech-savvy 
• Desirable knowledge about renewables.
  

What's in it for you?

• An annual gross salary ranges between €26.400 and €32.400, depending on experience and skills.

• On top of the salary: Stock Appreciation Rights 

• A training budget of 4% of your annual salary to spend as you wish.

• MacbookAir

• A budget to boost your home office 

• A challenging journey within an ambitious scale-up. Tons of responsibilities and a good bunch of people to celebrate successes with.

• Remote and Hybrid friendly culture. The flexibility to work where and when it fits you best, from Malaga.

• Monthly social events and quarterly strategy days (company-wide events also for remote workers). Enough opportunity to have fun with your colleagues ;)

What makes working at Solar Monkey a unique experience?

It's very simple! We believe that work should be fun. A happy and satisfied team is our number one priority. Our culture can be characterised as informal, no-nonsense, and pleasantly warm. Our working environment is dynamic and has a clear structure and short communication lines. We are a close-knit team where everyone works together with mutual respect. Thinking along and showing initiative is strongly encouraged in everybody because we do it together! We like to have a lot of fun together during our strategy days or events and on regular working days. Working in a team is just as natural for us as generating solar energy.

Where will you be doing this?

Our headquarters are in The Hague, but this position will be based in Malaga or Madrid. We do have a hybrid-friendly culture, and in fact, almost half the company works remotely. So you will enjoy lots of freedom on where and when to do your work. 

Who are we looking for?

You have 2+ years of experience as people operations specialist/generalist

You have experience in an international Start/Scale Up environment

You have knowledge of Operations, Customer Service and experience with commercial and Sales is a plu

You have experience in the analysis, improvement and implementation of processes

You operate with a high level of integrity, professionalism, confidentiality and possess strong core values

You are fluent in Spanish and English.

You live in Malaga or Madrid and will be able to come to the office 2-3 days / week in Malaga. 

In return for your skills, we offer dedicated mentoring, lots of opportunities for growth and development, an agile working environment with respect for your personal life, a culture of empowerment, openness and autonomy.